Return Policy

This Return Policy applies to the services provided by Jyxallanox, including curtain hanging, curtain replacement, curtain adjustment, and related textile decor. Because we primarily provide labour and professional services rather than goods, "returns" are handled as cancellations, rescheduling, and refunds as set out below. Please read this policy carefully and contact us if you have any questions.

Scope

This policy covers bookings for our curtain installation, replacement, hemming, and adjustment services in Australia. It does not cover goods (e.g. curtains or hardware) supplied by third parties; any returns or warranties for those items are subject to the supplier's terms. Where we supply materials as part of a service, we will advise you of any applicable return or refund conditions at the time of booking.

Cancellation by You

If you need to cancel a confirmed booking, please notify us as soon as possible by phone or email using the contact details on jyxallanox.ddd. We understand that plans change and will work with you to reschedule where possible. If you cancel with more than 48 hours' notice before the scheduled service date, we will not charge a cancellation fee and will refund any deposit already paid, unless otherwise agreed in writing. If you cancel with less than 48 hours' notice, we may retain a reasonable fee to cover our time and any costs we have already incurred (e.g. preparation, travel). For large or multi-day projects, we may agree different cancellation terms at the time of booking; those terms will be set out in your confirmation.

Rescheduling

If you wish to reschedule rather than cancel, contact us and we will try to find an alternative date. One reschedule is usually free when you give at least 48 hours' notice. Repeated rescheduling or very late notice may result in a rescheduling fee or treatment as a cancellation. We will confirm any such terms when you request a new date.

Cancellation by Us

We may need to cancel or postpone a booking in exceptional circumstances (e.g. illness, severe weather, or unforeseen operational issues). If we cancel, we will notify you as soon as possible and will offer a full refund of any amount you have paid or reschedule at no extra cost, at your choice. We will not be liable for any indirect losses (e.g. inconvenience) beyond the refund or reschedule.

No-Show and Access

If our team attends at the agreed time and place and is unable to access the property (e.g. no one present, locked gate, or unsafe conditions), we may treat the booking as a no-show. In such cases we may charge a call-out or cancellation fee to cover our time and travel. We will always try to contact you first if we cannot gain access. Please ensure someone is available or that access arrangements are clearly communicated to us in advance.

Refunds for Services

If you have paid in advance and we cancel, or you cancel in accordance with this policy (e.g. with more than 48 hours' notice), we will refund the relevant amount within 14 business days using the same method of payment where possible. If only part of a service has been performed (e.g. we have completed one room but you cancel the rest), we will refund the portion relating to the unperformed work. If you are dissatisfied with the quality of our work, please contact us immediately so we can try to put it right. If we agree that the service was not provided as agreed and we cannot remedy it, we will offer a partial or full refund as appropriate. Disputes will be handled fairly and in line with Australian Consumer Law where you are a consumer.

Consumer Guarantees

Under the Australian Consumer Law, consumers have statutory guarantees (e.g. that services will be carried out with due care and skill and be fit for purpose). This Return Policy does not exclude or limit those guarantees. If our service fails to meet a consumer guarantee, you may be entitled to a remedy (e.g. re-performance or refund). We will work with you to resolve any legitimate claim.

Complaints

If you have a complaint about our service or about a cancellation or refund, please contact us with your booking details and a clear description of the issue. We will acknowledge your complaint promptly and aim to respond with a resolution within 14 business days. If we cannot resolve the matter, you may refer it to your state or territory consumer agency or to a relevant dispute resolution scheme.

Changes to This Policy

We may update this Return Policy from time to time. The current version will always be available on this page with the date of last update. Changes apply to new bookings from the date of publication. For existing bookings, the version that applied at the time of booking will apply unless we agree otherwise.

Contact

For cancellation, rescheduling, refunds, or any questions about this Return Policy, contact Jyxallanox using the address, phone, or email on jyxallanox.ddd. We are here to help.