Privacy Policy

This Privacy Policy describes how Jyxallanox ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our website at jyxallanox.world and when you engage our curtain hanging, curtain replacement, curtain adjustment, and textile decor services in Australia.

Information We Collect

We may collect personal information that you provide when you contact us, request a quote, book a service, or use our website. This may include your name, email address, phone number, postal address (including property address for service visits), and any details you give us about your curtain or textile requirements (e.g. number of windows, type of curtains, preferred timing). We may also collect information about your use of our website, such as your IP address, browser type, and pages visited, in accordance with our Cookies policy.

How We Use Your Information

We use your personal information to respond to enquiries, provide quotes, schedule and perform curtain installation, replacement, and adjustment services, and to communicate with you about your bookings. We may use your contact details to send you service-related updates, confirmations, or reminders. We use website usage data to improve our site and services. We do not use your information for purposes unrelated to our curtain and textile decor services without your consent.

Legal Basis and Consent

We process your personal data where it is necessary to perform a contract with you (e.g. to deliver curtain hanging or adjustment services), where we have your consent (e.g. for marketing or optional communications), or where we have a legitimate interest (e.g. improving our services and website). Where we rely on consent, you may withdraw it at any time by contacting us. Withdrawal does not affect the lawfulness of processing before withdrawal.

Sharing and Disclosure

We do not sell your personal information. We may share your data with service providers who assist us in operating our business (e.g. hosting, email delivery) or with professional advisers where required by law. We may disclose your information if required by Australian law or to protect our rights. Any third parties we use are required to protect your information in line with this policy and applicable privacy law.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes set out in this policy, including to provide our curtain and textile services, handle complaints, and comply with legal obligations. After a service is completed, we may retain relevant details for a reasonable period for warranty, follow-up, or legal purposes. You may request deletion of your data subject to our legal and operational requirements.

Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. This includes secure handling of contact and booking details and appropriate technical and organisational measures. No method of transmission or storage is completely secure; we encourage you to use strong passwords and to contact us only through secure channels.

Your Rights

Under Australian privacy law (including the Privacy Act 1988 and the Australian Privacy Principles), you have rights to access and correct your personal information. You may also ask us to restrict processing, object to certain processing, or request deletion where applicable. To exercise these rights or to ask questions about our privacy practices, contact us using the details on our website. We will respond within a reasonable time. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have not handled your information in accordance with the law.

International Transfers

Our business and data processing are primarily based in Australia. If we transfer or store your data outside Australia, we will ensure appropriate safeguards are in place as required by applicable law.

Children

Our website and services are not directed at children. We do not knowingly collect personal information from individuals under 18. If you believe we have collected such information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or the law. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy where permitted by law.

Contact Us

For privacy-related enquiries or to exercise your rights, contact Jyxallanox at the address, phone, or email published on jyxallanox.ddd. We will work with you to resolve any concerns.